Social Worker
Relational Manager
DEI Specialist
Executive Coach
Digital Organizer
Resume
Work
Experience
2021 - 2022
Lead Research Analyst
- ​Organized and modeled data for presentations and support of technical publication
- Helped programs align with organizational mission and vision by rooting out problems and researching solutions
- Conducted participant interviews
- Investigated planned actions with thorough research into historical, current, and forecasted data
- Developed CRM system for participant management
2021- 2023
Intern
- Work with the Policy and Leadership team to fulfill my required hours per my degree requirements
- Prepared 3 executive summaries
- Analyzed 3 program and policy data reports
- Prepared a total of 6 reports based on data provided
- Produced and edited the team's Black Futures Month video project
2020 - 2021
Direct Voter Contact Organizer
- Work with the National Grassroots Organizer to coordinate direct voter contact outreach via text, phone banking, email, etc.
- Keep track of budgeting at the end of each volunteer shift and report to National Grassroots Organizer
- Directed over 7000 volunteers during peer to peer outreach campaigns
- Prepared phone and text bank scripting
- Staffed volunteer shifts via ActionNetwork
- Drafted and coordinated sending of mass emails to members and volunteers
2016 - 2019
Senior Social Media Strategist
- Direct and produce social media content for Verizon wireline
- Oversee the handling of customer disputes via social media
- Supervise service consultants to ensure quality posting
- Stay alert to social media trends and inner company trends
- Develop customer-driven content
- Security access to speak on behalf of the company via social media on all platforms
- Became an expert at publicly handling customer crises, disputes, and complaints
- Expert-level proficiency in all social media network outlets
- Create social press kits
- Cultivate and maintain a positive social media presence
- Facilitate meetings to identify ways to boost sales via social media settings
2015 - 2016
Customer Service Representative
- Drive sales by setting clear personal goals beyond monthly expectations.
- Honored by our Regional Director for hitting milestones in customer loyalty and revenue pillars.
- Selected by management staff on several occasions to use sales skillset to train and develop other employees within the department.
- Selected nationally to provide tools, skills, and best practices to effectively sell the Quantum network.
- Used services skills to drive sales and development of the fiber network.
2011 - 2015
Membership Services Representative
- #1 in Membership sales and new registrations for 5 consecutive months.
- #1 in alternate program sales for 3 consecutive months.
- Manage customer crisis situations promptly.
- Volunteered during non-pay hours planning and conducting community outreach events
- Monitored center’s Facebook and Twitter accounts by replying to all tweets and messages in a timely manner to promote member loyalty.
- Participated in on-location marketing and sales by using a word-of-mouth branding approach.
- Created marketing material for branch based on the needs and desires of the community.
- In charge of computer troubleshooting throughout the facility.
- Maintain and prepare reports for center activity sales and branch membership attainment metrics
2009 - 2011
Sales Associate
- Recognized regionally for opening 16 Nordstrom credit accounts within the first month of employment.
- Maintained great customer relationships by directly corresponding with a personal catalog of customers.
- Monitor and reply in a timely manner to all customer requests and follow-ups
- The highest customer sale in a transaction amounted to $5,938.62. This sale was made within the first 60 days of employment.
Awarded 5 times on customer service skills based on customer written letters.
- #1 in the department for Units Per Transaction from beginning to end of employment.
- Winner of several departmental and storewide contests based on sales, accounts opened, and customer service.
- Made my schedule open for my personal customers 24/7 as long as store hours permitted
2008 - 2009
AmeriCorps Volunteer
- Managed several different community outreach events that required reporting of all data and event analytics to assure grant funding.
- Managed sensitive high emotional situations with at-risk youth and their families
- Managed program details and event planning while also supervising 10-20 children.
- Led one on one mentoring program at the R.I.S.E. community center for students ages 5-18.
- Provided over $1000 in Christmas gifts for two families by gaining sponsorship through Verizon.
- Created several crisis management programs tailored to youth in the community.
- Hosted a senior computer training program to help elderly members of the community navigate the web.
- Hosted a netiquette and internet safety course for teens to assure that they are aware of online dangers, and how to surf the web safely.
- Hosted 4 senior luncheons to honor Veterans in the community.
- Worked with USDA by providing metrics and reporting on the amount of food delivered to the center's pantry.
- Successfully tutored 7 GED graduates.
Education
2021-2023
Loyola University Chicago
Dual Master’s Degree in Social Work & Social Justice
- IPS Ministry Grant Recipient
- Louis I. Jaffe Scholarship Recipient
- Memorial Scholarship Fund for Social Work Recipient
- School of Social Work Social Justice Committee Board Member
- Diversity, Equity, & Inclusion Board Member
2008-2019
Norfolk State University
Bachelor's of Science in Interdisciplinary Studies
- AmeriCorps Volunteer
- Freshman Class Treasurer
- Member, Leaders of NSU
- Disability Services volunteer
- Campus ambassador for students with disabilities
Professional Skills
& Expertise
- Public Speaking
- Community Organizing
- Building Relationships
- Youth Communications
- Volunteer Recruitment
- Coordinated Campaigns
- Grant Implementation
- Project Management
- Research and Analyzing
- Digital Campaign Management
- Compliance reporting
- Volunteer Management
- Peer to Peer Outreach
- Social Media for Organizations
- Digital Campaigning
- Creative Writing
Digital Skills
& Expertise
- Microsoft Office
- Slack
- Asana
- WorkFlowy
- Adobe Creative Cloud
- Canva
- Facebook/Metaverse
- TikTok
- SnapChat
- iMovies
- Wix/Wordpress
- Action Network
- Hustle, Slack, VAN, etc.